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Return Policy

  1. Please call the sales department at 800-888-5072 within 30 days of delivery for a Return Authorization Number. Returns will not be accepted after 30 days.


    Please Note: There is a 10% restocking fee on all returned parts unless it was our error. See below if your merchandise arrives damaged.

    Parts Returned must be in clean NEW-SALE condition as determined by our returns department. Parts that have been disassembled, drilled, welded, cut, painted, or modified in any way cannot be returned. All kits must be complete. We do not accept returns on electrical parts, clearance items, or parts that begin with the letters ‘NN’.

  2. Return in original box or container. If not available, please use a strong corrugated carton and pack items carefully. We cannot issue credit if the merchandise is damaged during the return shipment.

    Ship prepaid to: Mill Supply Returns, 19801 Miles Rd. Cleveland, OH 44128.

    Add your Return Authorization Number on the outside or inside the box. Please include your name and phone number where you can be reached during the day.

  3. A refund will be issued after the returned merchandise has been inspected and approved by our returns department. The Mill Supply Guarantee is equal-to or better-than what each manufacturer furnishes. In no case will the refund be greater than the cost of the merchandise.

If Your Merchandise Arrives Damaged

Examine and count all packages carefully. Multiple package shipments may not arrive on the same day. If parts arrive damaged, contact Mill Supply as soon as possible, we must be contacted within 3 days. (BE SURE TO KEEP ALL PACKING MATERIAL.) Freight shipments must be noted as 'DAMAGED' before you sign the Bill of Lading. Claims inspectors will not accept responsibility for damaged merchandise without seeing the carton it was shipped in. Mill Supply is not responsible for damaged merchandise that cannot be properly examined by the claims inspector.



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Mill Supply, Inc. 19801 Miles Rd. Cleveland, OH 44128

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