When receiving items shipped via freight, please thoroughly inspect for damages before signing the bill of lading. Open and inspect the shipment, reporting any damages to the carrier immediately and Mill Supply within 3 days. Retain EVERYTHING until the issue has been resolved. Signing a bill of lading without an indication of damage eliminates the possibility of reimbursement.
REPORT DAMAGED MERCHANDISE OR ERRORS WITHIN 7 DAYS
IF YOUR MERCHANDISE ARRIVES DAMAGED
Damages or shortages should be reported immediately, but must be reported within 7 days. Examine and count all merchandise carefully. If parts arrive damaged, contact us immediately (be sure to keep all packaging materials). The claims inspector will not accept responsibility for damaged merchandise without seeing the carton it was shipped in. Mill Supply is not responsible for damaged merchandise that cannot be properly examined by the claims inspector. Multiple package shipments may not arrive on the same day.