Shop by Phone - Call 1-800-888-5072 to place your order.  If you are calling locally or out of the United States dial (216) 518-5072.  (Many areas in Canada are serviced by our toll-free number.)

Shop by Mail - We have moved to a larger facility to service you better.  Use the ordering and shipping information below when placing your order.

Shop Online - You may purchase select catalog items securely online via our website at http://www.millsupply.com/ .

Shop by Fax - Mill Supply offers the use of our FAX for orders.  Our FAX number is (216) 518-2700, and our toll-free fax number is 1-888-781-2700.

Prompt Service - You the customer, are the most important part of our business and the goal at Mill Supply is to provide prompt service and quality merchandise at a fair price.  One way Mill Supply has obtained this goal is to set a standard that 95% of all orders called in before 3 P.M. E.S.T. are shipped the same day.

Phone in your order 8-5 EST Monday-Friday and charge it to your Visa, MasterCard or Discover Card.  You can also mail in your order and pay by Visa, MasterCard, Discover Card, check or money-order.  There is a $20.00 charge on uncollected checks.  By prepaying your order you save the $8.00 COD collection fee.  Include your daytime phone with your order.  See SHIPPING for more information.

When charging to your Credit Card, include:

1. Account Number
2. Expiration Date
3. Cardholder's Name
4. Cardholder's Signature
5. Daytime Phone Number

GUARANTEE: Mill Supply's guarantee is equal to or better than what each manufacturer furnishes.  In no case is it greater than the cost of the merchandise.

All prices are F.O.B. Cleveland and are subject to change without notice.

SHIPPING

We ship UPS unless you specify otherwise.  When shipping prepaid orders by UPS add 10% of order total for shipping east of the Mississippi, 15% west of the Mississippi. (minimum $7.50)  When orders are sent COD the actual shipping amount will be charged.  Shipping to Alaska, Hawaii, and Puerto Rico and shipping by freight is more expensive.  Please call for a price quote.

FOREIGN ORDERS:  These must be prepaid in U.S. funds.  We will quote shipping after we know size, weight, and value of shipment.

DAMAGE IN TRANSIT:  Examine and count all packages carefully.  If parts arrive damaged, contact the carrier immediately. (BE SURE TO KEEP ALL PACKING MATERIAL.)  The claims inpector will not accept responsiblilty for damaged merchandise without seeing the carton it was shipped in.  Mill Supply is not responsible for damaged merchandise that can not be properly examined by the claims inspector.  Multiple package shipments may not arrive on the same day.

RETURN POLICY:  A return authorization number must be obtained before returning any merchandise.  Returned goods are subject to a 10% restocking charge. Goods may only be returned within 60 days of purchase.

You will receive a credit for returned merchandise.  Upon your instructions, we will issue a refund check provided your check has cleared the bank.  If the merchandise was paid by Visa, MasterCard or Discover Card, we will credit your credit card immediately.