For order confirmation an e-mail address is required. When orders are received over the internet an automatic reply is sent confirming we received your order, gives you an order number and a total value of merchandise. When the order is shipped, we will e-mail you a second time with a shipping confirmation and tracking number. (There are a few exceptions in cases where your item ships from an off-site distribution center). If you do not receive your order within a few days, you can track your order by using the tracking number Click here to go to our "Track Your Order" page on the internet.
Call us at 1-800-888-5072 if you have placed an order and not received confirmation. You can also e-mail us for tracking numbers and other questions you may have about your order.
We're sorry, orders cannot be changed once they've been submitted. We process orders very quickly, and once an order begins the fulfillment process we are unable to modify it. We apologize for any inconvenience, and we hope that in the majority of cases our faster processing times work to your advantage.
If your order on-line states that an item is on backorder, it may take up to two weeks to fill. Mill Supply will ship this item as soon as it comes in without notification. If we know the items is hard to get, and may take longer that two weeks, we will notify you immediately. If we order the parts but it takes an extended period of time for us to receive we will contact you before we ship to be sure you are still interested. While items are on backorder you can call us or e-mail us to check-on or change your order. It is our policy to never charge anyone for backordered items until they ship.
If an item that you ordered has been discontinued, you will be alerted with an e-mail. Because you only pay for items when we ship them to you, there won't be a charge for any discontinued item.
