General Instructions

  1. Never use your browsers "Back" or "Forward" button when navigating through the online shopping. Always use the button provided on the pages themselves. If you accidently hit the browsers "Back" button, you may be able to recover by using the "Forward" button or, by pressing any submit button on the page you will be brought back to the correct page the program is running. The program does not recognize browser buttons. You can enter an error free browser window (without back buttons) by going to www.millsupply.com and clicking on an online store button from there.

  2. In order to view quoted or special prices for your company your customer number and password must be entered first. A password can be E-mailed to you upon your request. Current customers can call the store (800-888-5072) with your E-mail address and we can give you a password at that time.

  3. Quantity breaks if any are shown on the detail pages. They are automatically applied if you order the required quantity.

  4. Navigating through the store is done by clicking on the buttons provided on the page.

  5. To order a part put the quantity you desire in the "Qty-Buy" box provided for each part. Then any button you press, even the "<Back<" button will add it to the shopping cart.

  6. When you are through ordering parts go to the checkout. Pick the options as to how you want your order handled and shipped. You must go to the Customer entry page before going to the secured payment page.

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Order by Part# Page instructions

  1. This page is designed for those who have a printed catalog and or know the part numbers they want. It is quicker than searching through pages of the catalogs to find the parts when you already know what they are.

  2. Enter the part number and the quantity desired in the text boxes provided. When you click "Submit Page" or any other button they are added to the cart. When you submit the page you will get the page back with the items added to the shopping cart and 5 blank spaces for more parts. The parts you have added to the cart are listed below.

  3. Part numbers can be entered without the dashes  "-"  and "H" for hand (L=LH,R=RH). For example part number 50-73-40-LH can be entered as 507340L or K-4001-XX can be entered as K4001XX. The dashes and H's are printed on the invoice and catalog for clarity and to reduce mistakes.

  4. Most lamp companies have lights and lenses that come in red, amber or clear. Most vendors except "Truck-Lite" end their part#'s with "R" for red and "A" for amber and "W" or "C" for white or clear. Truck-Lite part numbers end in "RD" for red "Y" for yellow and "C" for clear. These part numbers should be listed correctly in your catalog.

  5. Once you have submitted part numbers they will be displayed below in the shopping cart contents area. You can change the quantities there without re-entering the part number above.

  6. To delete a part number from your order enter a zero "0" for "Quantity" or delete the quantity.

  7. To view details about a part click the appropriate detail button.

  8. When you are finished entering parts fill out the "Customer Entry" page first and then the "Checkout Page"

  9. Remember never use your browsers "Back" or "Forward" button while in the shopping application or you may loose your order and have to start again. Only use the button provided on the page.(See top of this page rule 1).

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Customer Entry Instructions

  1. Customers who have bought before and know their customer number can fill out the RH side of the page only. Each one must enter a first and last name. A PO number is not required unless you require it. If you did not make an error you will be taken to the "Checkout Page" otherwise an error message will appear at the top. All parts should reflect your prices and specials that apply to your account or customer type. Also if you have an OPEN or COD account you can use those features with your order instead of Credit Card.

  2. If this is your first time you have bought from Mill Supply or you do not know your customer number fill out the LH side of the page as complete as possible.

  3. A password can be obtained by calling Mill Supply but it is not required to place a web order.

  4. Select a state or province and a country from the menu provided. If your country is not listed select "OTHER" from the drop down menu and type your country in the box provided. Only US states and Canadian provinces are listed in the box, they are not required for other countries. If your country uses zip-codes then you must provide it.

  5. P.O. Boxes are not valid for shipping addresses for UPS, RPS or Federal Express. You may enter PO Box numbers in the second address line. We need a physical street address on the first address line.

  6. We are now required by the parcel carriers to identify whether an adress is residential or comercial. Apartments, homes and farms are consided residential even if you run a business out of your home.

  7. To set up a new customer we need a type. Mill Supply sells to several different industries and our sales, specials, catalogs and fliers are sent to particuar customer types at different times. Therefore, select a customer type that best matches your company or use "Miscellaneous" near the end of the list. Non companies use "Individual" at the top of the list.

  8. Businesses are expected to provide a Tax exempt number or Federal ID number. Sole proprietors may use their SS number for a Federal ID.

  9. Ohio tax law requires that we have a signed tax exempt certificate on file before we sell tax free. You can download a tax exempt certificate here, and then fax it to us.

  10. Current laws do not require us to collect tax for any other state except Ohio.

  11. Remember never use your browsers "Back" or "Forward" button while in the shopping application or you may loose your order and have to start again. Only use the button provided on the page.(See top of this page rule 1).

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Online Catalog Instructions

  1. Select a catalog on the first page of the Online catalog by clicking on the one that you believe has your parts.

  2. Once you select a catalog, select a main topic from the list provided. The next page has sub-topics which are a further break down before you get to the parts pages. You can go back and forth between the pages, topics and catalogs by using the "<Back<" button provided on the pages.

  3. Order a part by putting the quantity you desire in the box next to the part you want. Any button on the page even the "<Back<" or "Detail" button will add it to the cart.

  4. View details and a picture if available by clicking the detail button. Quantity price breaks, if any, are shown on the "Detail" page.

  5. A summarized view of your order is on the bottom of the page.

  6. When you have finished selecting your parts, proceed to the "Customer Entry" page and then to the "Checkout Page". Customer name and address must be entered first before going to the secured payment page.

  7. On the checkout page your order will be checked for stock and you have options on how you want it shipped. Then go to the secured payment page to enter your credit card information.
  8. Remember never use your browsers "Back" or "Forward" button while in the shopping application or you may loose your order and have to start again. Only use the button provided on the page. (See top of this page rule 1.)

 
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